Support
Help for Possessly on Android and iOS. Android is available now on Google Play; the iOS version is coming soon to the App Store.
Contact support
Email: [email protected]
When contacting support, please include:
- Device model
- Operating-system version
- App version
- Problem description
- A non-sensitive screenshot if useful
Getting started
Android
Install or update Possessly through Google Play, then add your first asset from the Assets tab.
iPhone and iPad
The iOS version is being prepared for public App Store release and is not publicly released yet. There is no public App Store install or update link at this time.
See the User Guide for a full walkthrough of app features.
Common topics
Local data and backups
Your records stay on your device. There is no account and no cloud sync in the current version. Create backups from Settings → Backup & Restore and save the file outside the app before changing devices or reinstalling.
Restoring a backup
Open Backup & Restore, choose restore, and select your `.possessly-backup.json` file. Restore replaces local data after confirmation — it is not a merge.
Exports
Export Data creates PDF, CSV, or JSON files on your device. Export history lists files the app has saved locally. Review exports before sharing — they may contain personal information.
Free limited version
The current app is a free limited version. Paid or Pro features and in-app purchases are not available in this release.
Uninstalling and data loss
Uninstalling the app or clearing app data may remove local records unless you saved a backup or export outside the app.
Android: Google Play install or update issues
If you previously installed a debug or sideloaded Android build, Google Play may not update until you uninstall the old build. Create a backup first, then install from Google Play. See the User Guide troubleshooting section.
Reminders and notifications
The current release shows reminders inside Possessly and does not schedule push or system notifications.
Related links
- User Guide
- Privacy Policy
- Terms of Use
- Google Play listing
- App Store: Coming soon
- Contact
What we do not provide
- Insurance claim handling or legal representation
- Warranty decisions on your behalf
- Cloud account recovery (not available in current version)
- Guaranteed data recovery without your own backups